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Downgrade from 24H2

The software does not support Windows 24H2. Downgrade to a supported version like 23H2 or lower.

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Resolution

1

Check Windows Version

  • Open Settings > System > About.
  • Verify the installed Windows version (e.g., 24H2).
2

Downgrade via Recovery

  • Go to Settings > Update & Security > Recovery.
  • Select Go back to the previous version and follow the prompts.
3

Perform Clean Installation

  • If the recovery option isn’t available, create a bootable USB with a 23H2 or earlier ISO.
  • Perform a clean installation of the desired version.
Ensure to back up your data before starting the downgrade process.